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F R E Q U E N T L Y A S K E D Q U E S T I O N S |
ALL Furniture By Catalog Frequently Asked Questions. This page will be updated with new questions as they are asked.
01}- Where is ALL Furniture By Catalog located?
02}- How do I know that ALL Furniture By Catalog is a Legitimate Business?
03}- How long has ALL Furniture By Catalog been in business?
04}- Where do ALL Furniture By Catalog obtains the merchandise shown in website?
05}- Why is your merchandise so affordable?
06}- How do you place an order?
07}- Why won't you accept Credit / Debit Cards at Point of Sale?
08}- What are your payment options?
09}- How long does it take for merchandise to arrive after order has been placed?
10}- After payment tender clears the bank, how many days does it take for merchandise to ship outside of El Paso?
11}- Does ALL Furniture By Catalog mail an invoice or proof of purchase?
12}- What happens if something gets damaged due to freight in transit?
13}- Does ALL Furniture By Catalog has a Merchandise Return Policy? 14}- Does ALL Furniture By Catalog offers a refund in the event a purchased item(s) is / are out of stock? 15}- Do you ship overseas, to Mexico or Canada? 16}- Do I need to pay Sales Tax on my purchase order? 17}- Can I purchase individual / separately items?
18}- Do you provide shipping quotes over the phone or while using Live Help?
19}- Where can I compare prices for the merchandise shown in ALLFurnitureByCatalog.com? 20}- Does ALL Furniture By Catalog has a Price Match Policy? 21}- What is Google Checkout / PayPal? 22}- How does ALL Furniture By Catalog works with Google Checkout / PayPal? 23}- How do you pay using Google Checkout / PayPal? 24}- How much is the charge for Basic Residential Delivery and what does it includes? 25}- How much is the charge for White Glove Residential Delivery and what does it includes? 26}- Do you provide / mail fabric samples of your living rooms? 27}- Does ALL Furniture By Catalog offers a Layaway Plan? 28}- Does ALL Furniture By Catalog offers any additional discounts? 29}- Does ALL Furniture By Catalog mails / provides a paper catalog? 30}- Does Special Orders cost extra and do they have to be paid in full, upfront?
01}- Q: Where is ALL Furniture By Catalog located?
A: ALL Furniture By Catalog is located at 1415 E. San Antonio Ave. Ste.20 - El Paso, Texas 79901. This location is NOT a Furniture Showroom, ALL Furniture By Catalog is an Online Home Based Business.
02}- Q: How do I know that ALL Furniture By Catalog is a Legitimate Business?
A: Because your TRUST is very important to me, Shop with Confidence: ALL Furniture By Catalog is a Registered "Doing Business As" with El Paso County, a Web Entrust Verified Trusted Site, a Texas Comptroller of Public Accounts Registered Taxpayer & Vendor Business, a GoDaddy.com Certified Domain Subscriber, an El Paso Better Business Bureau Registered Business, a Google Checkout Authorized Merchant since March 2008, a PayPal Authorized Merchant since October 2009 and also, an iSafeSite.org Certified and Monitored Lifetime Member.
03}- Q: How long has ALL Furniture By Catalog been in business?
A: ALL Furniture By Catalog has been in business since February 19th, 2007.
04}- Q: Where do ALL Furniture By Catalog obtains the merchandise shown in website?
A: ALL Furniture By Catalog allies itself with local furniture distributors throughout El Paso, in order to bring you the best variety and quality name brand merchandise. Most of them, I've known for years when working at furniture stores.
05}- Q: Why is your merchandise so affordable?
A: ALL Furniture By Catalog is an online business and does not have a showroom display, therefore, does not stock any of the merchandise shown. This saves the grand investment on rent, utilities, showroom furniture that needs to be paid in advance. By saving all expenses mentioned above, AFBC is able to pass the savings onto customers.
06}- Q: How do you place an order?
A: If a shipping quote is required, please use the Contact Me Page and forward your inquiry with all information requested. Please allow me 24 hours or less, to quote you. If a local estimate is required, simply add the item(s) to the Google Checkout Cart and it will provide you with a local estimate. If agreed upon, follow the steps to complete the purchase order. The purchase order is fulfilled after 48 hours, on a weekday (Except on Holidays) when merchandise is available in stock.
07}- Q: Why won't you accept Credit / Debit Cards at Point of Sale?
A: By accepting credit cards at Point of Sale using a terminal, I would be forced to increase the COSTs due to all the commissions and lease fees associated with a terminal, therefore, I want to continue keeping the COSTs down by NOT accepting credit cards at the Point of Sale. The local alternative, to accept Debit / Credit Card Payments is through Google Checkout or PayPal only. These orders are processed after 48 hours, on a weekday (Except on Holidays).
08}- Q: What are your payment options?
A: Please visit the Payment Methods page to view detailed information, on all available payment options. 09}- Q: How long does it take for merchandise to arrive after order has been placed?
A: If purchase order was placed with a debit / credit card and merchandise is available in stock, order if fulfilled after 48 hours, on a weekday (Except on Holidays). If purchase order was placed with a local personal check / money order, and merchandise is available in stock, order is fulfilled immediately, on a weekday (Except on Holidays). Out of Town Personal Checks can take between 1 to 3 working days to clear the bank. If merchandise in not available in stock, it takes two weeks or less, to arrive to El Paso. After arrival, it would be delivered / shipped to the customer.
10}- Q: After payment tender clears the bank, how many days does it take for merchandise to ship outside of El Paso?
A: When payment tender clears the bank, the fulfillment process continues on that same day, considering it’s a weekday (Except on Holidays). After merchandise has been picked up from distributor and dropped at the carriers warehouse, it starts counting the Transit Days given with shipping quote. I then email the tracing numbers and carrier information to the customer that same evening, in order to track their order online.
11}- Q: Does ALL Furniture By Catalog mail an invoice or proof of purchase?
A: Yes, email confirmation with PAYMENT RECEIVED in the subject line, is sent to the customer when payment tender is received and within 24 hours, a PAID Sales Agreement and Invoice hard copies, are mailed via US Postal Service.
12}- Q: What happens if something gets damaged due to freight in transit?
A: Damaged merchandise must be claimed in writing, directly with the carrier company. Please be aware that every carrier is liable for the merchandise being shipped, whether insured or not. Please visit the Legal Information Page for additional information regarding this topic, under Damaged due to Freight in Transit.
13}- Q: Does ALL Furniture By Catalog has a Merchandise Return Policy?
A: No, due to the small margin of profit, All Sales are Final, there are No Refunds or Exchanges. Please make a firm decision when placing your order. If you have any questions about the item you plan on purchasing, for example, the availability, color, model number, size, etc. Please don't hesitate to Contact Me, I will assist you to clear any doubts. 14}- Q: Does ALL Furniture By Catalog offers a refund in the event a purchased item(s) is / are out of stock? A: Yes, in the event a purchased item(s) through Google Checkout is / are out of stock and the customer requests a full refund, it will be provided. If customer, after notified, wants to go ahead and Special Order the item(s), the merchandise will take two weeks or less, for arrival. 15}- Q: Do you ship overseas, to Mexico or Canada? A: No, shipping is only available to US zip codes within the contiguous 48 States. Except APO's, FPO's zip codes or PO Boxes. 16}- Q: Do I need to pay Sales Tax on my purchase order? A: Sales tax is only added to purchase orders within the State of Texas. Outside of Texas, there's no sales tax due. 17}- Q: Can I purchase individual / separately items? A: Most items advertised can be purchased individually, few are only available for purchase in pairs. These items are shown on the add to cart buttons, drop down menus, as pair purchases. 18}- Q: Do you provide shipping quotes over the phone or while using Live Help? A: No, I apologize, but it's impossible to provide an accurate shipping quote over the phone when you call or while using Live Help. I can only quote you by email using the Contact Me Page. In order to provide a shipping quote, I need to gather dimensions, weights and freight classifications of each individual item being shipped, before submitting to all carriers. After submitting this information to each carrier, then I'm able to compare quotes and choose the best shipping value for you. 19}- Q: Where can I compare prices for the merchandise shown in ALLFurnitureByCatalog.com? A: In order to compare prices, simply Google the model / collection interested or find a local dealer that carries the same Name Brands as AFBC. To locate a Homelegance Dealer near you, click here, enter your zip code and choose an option from the results, either call or visit your local dealer, to compare / inquiry about the model / collection interested in. 20}- Q: Does ALL Furniture By Catalog has a Price Match Policy? A: No, I believe all COSTs shown in ALLFurnitureByCatalog.com don't have a match, especially if you become a Members Only Subscriber. Sometimes, even the Retail Prices are higher than what AFBC displays as reference. 21}- Q: What is Google Checkout / PayPal? A: Google Checkout and PayPal are Secure Electronic Credit / Debit Card Payment Systems. Learn more about Google Checkout and PayPal. ALL Furniture By Catalog is an Authorized Google Checkout Merchant, since March 2008 and PayPal Merchant since October 2009. Google Checkout and PayPal thoroughly verifies all businesses, before issuing Authorization to use their payment method software. 22}- Q: How does ALL Furniture By Catalog works with Google Checkout / PayPal? A: ALL Furniture By Catalog employs Google Checkout and PayPal as a credit / debit card payment options. Customers are given the ability to purchase from ALL Furniture By Catalog using their credit / debit card in a Secure Environment, available through the Google Checkout / PayPal websites. Please Note: ALL Furniture By Catalog does not collect information or have access to your credit / debit card numbers. 23}- Q: How do you pay using Google Checkout / PayPal? A: For customers of El Paso and surrounding areas, simply add the item(s) to the Google Checkout Cart and follow the instructions to complete your purchase order. For customers outside of El Paso, after shipping quote on merchandise is agreed upon, ALL Furniture By Catalog will email a Google Checkout / PayPal Invoice with all information about the purchase. At the bottom of the invoice, there's a link which the customer needs to click, this action will take you to the Secure Google / PayPal Website. The customer needs to login to his / her account or create one if they haven't already have one. Click here to learn more about creating a free Google Checkout Account or click here for PayPal. 24}- Q: How much is the charge for Basic Residential Delivery and what does it includes? A: The Basic Residential Delivery fee is $15.00, per model / collection merchandise. This option includes delivery of items, to a ground floor only, within El Paso city limits. The customer is welcomed to pick up the merchandise from any of the AFBC distributor's warehouse, only accompanied by me and by appointment, as per all of AFBC distributor's request. 25}- Q: How much is the charge for White Glove Residential Delivery and what does it includes? A: The White Glove Residential Delivery fee is $30.00, per model / collection merchandise. This option includes delivery of items, up to a third floor, set up / assembly of all merchandise plus trash removal / disposal, within El Paso city limits. 26}- Q: Do you provide / mail fabric samples of your living rooms? A: No. Unfortunately, my distributors do not provide such samples. Only A&A Furniture Living Rooms have fabric samples to view on the spot, for local El Paso Customers. 27}- Q: Does ALL Furniture By Catalog offers a Layaway Plan? A: Yes, a 3 Month Layaway Plan is available to Residents of El Paso and surrounding areas only. Simply deposit $20.00+ and pay the remaining balance within 3 months. Monthly payments are required. Layaway Plan does not apply to Special of the Month, Members Only or any Coupon Offers. 28}- Q: Does ALL Furniture By Catalog offers any additional discounts? A: Yes, the Members Only Subscription is designed to treat loyal customers, like you, with an extra-special savings! Please visit the Members Only Page, for additional detailed information. 29}- Q: Does ALL Furniture By Catalog mails / provides a paper catalog? A: No, AFBC Distributors only provides me with a single catalog. Unfortunately, I don't have spare catalogs to offer to customers, sorry. Please visit www.homelegance.com and www.ashleyfurniture.com to view their entire selection. To locate a Homelegance Dealer close to you click here. 30}- Q: Does Special Orders cost extra and do they have to be paid in full, upfront? A: No, Special Orders does not cost extra, they have the same everyday COSTs. Yes, unfortunately, AFBC distributors ask of me to deposit a post-dated check for the full amount of the Special Order, this to ensure merchandise will be purchased / picked up, after it arrives.
 
This page was last modified on: Saturday, March 06, 2010
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